How We Approach Your Account Data
We keep our data handling simple and honest. When you open an account, we record the basics you give us: your name, mobile number, date of birth and the email you sign in with. If you deposit through bKash, Nagad or Rocket, we store the transaction
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reference so your wallet balance matches what actually arrived. We do not ask for more than the account flow needs, and we do not sell your details to anyone. Cookies do a small, practical job here — they keep you signed in, remember your language choice
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and help us spot unusual login patterns. Access to your record is limited to the staff who handle wallet verification and account help; everyone else works behind a permission wall. How long we keep a record depends on the type of data and what Bangladesh law
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requires of us, so retention periods differ between transaction logs and profile details. Availability of the service itself depends on your local law and eligible regions, and that rule applies to how we handle data too. If your circumstances change — a new number, a closed
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wallet — tell us and we will update the record rather than leave an old entry sitting there.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.